Shipping & Return Policy

1. Shipping Policy

Processing Time

Orders are processed within 1–3 business days.
Processing time may be extended during high-volume periods.

Shipping Times

Estimated delivery times vary by location:

  • Europe & UK: 5–12 business days

These are estimates and may vary due to customs, delays, or external factors.

Order Tracking

Once your order is shipped, you will receive a tracking number via email.

Incorrect or Incomplete Address

Customers are responsible for providing accurate shipping information.
We are not liable for delays or losses caused by incorrect addresses.

2. Return & Refund Policy

Eligibility for Returns

We accept returns within 30 days of delivery if:

  • The item is unused

  • The item is in its original condition and packaging

To request a return, contact us at info@reliera.com

with your order number.

Non-Returnable Items

We cannot accept returns for:

  • Items damaged due to customer misuse

  • Items returned without prior approval

  • Final sale items (if applicable)

Return Shipping Costs

Return shipping fees are the customer’s responsibility unless the product is defective or we sent the wrong item.

3. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method

  • Refund processing usually takes 5–10 business days

  • Shipping fees are non-refundable

If your item arrives damaged or defective, contact us within 48 hours with photos, and we will provide a replacement or full refund.

4. Order Cancellations

Orders can be cancelled within 12 hours of purchase.
After this period, the order may already be processed and cannot be cancelled.

5. Lost or Delayed Packages

If your package is significantly delayed or shows no movement, contact us at info@reliera.com

, and we will assist you in filing an investigation with the carrier.