Distance Sales Contract

This Distance Sales Contract (“Agreement”) sets out the terms and conditions governing all purchases made on reliera.com (“Reliera”, “we”, “our”, or “the Seller”) by the consumer (“you”, “the Buyer”) under applicable distance-selling regulations.

By placing an order on our Site, you acknowledge that you have read, understood, and agreed to the terms of this Agreement.

1. Subject of the Contract

This Agreement governs the sale and delivery of products offered on reliera.com to the Buyer by means of distance communication technologies, including but not limited to the internet.

2. Order Process

Your order becomes binding once successfully submitted through the Site.
We reserve the right to accept or reject any order due to stock availability, payment issues, or other reasons.

3. Product Information

All product descriptions, prices, and features are provided on the Site.
Reliera reserves the right to modify product details without prior notice.

4. Pricing & Payment

All prices listed on the Site include applicable taxes unless otherwise stated.
Payments are processed securely through third-party payment service providers.
An order is considered confirmed only after full payment is received.

5. Shipping & Delivery

Estimated delivery times are displayed at checkout. These estimates may vary depending on location, customs, or carrier delays.
Reliera is not responsible for delays caused by carriers or customs processes.

6. Cancellation Rights (Right of Withdrawal)

You may request a cancellation before your order is shipped.
Once shipped, cancellations may not be possible, but you may request a return after receiving the item, subject to the Return Policy on our Site.

7. Returns & Refunds

Returns are accepted within the timeframe stated in our Return Policy, provided products are unused, undamaged, and in original condition.
Refunds are issued after inspection of the returned item.
Shipping fees are non-refundable unless the product is defective.

8. Warranty

If a product arrives defective or damaged, you must notify us at info@reliera.com

within a reasonable period and provide photographic/video evidence.

9. Limitation of Liability

Reliera shall not be liable for:

  • delays beyond our control,

  • misuse or improper handling of products,

  • indirect or consequential damages.

10. Governing Law

This Agreement shall be interpreted in accordance with applicable international e-commerce and consumer-protection laws.

11. Contact

For all inquiries regarding this Agreement, you may contact us at:
info@reliera.com